On this page, you can read the most frequently asked questions about iGroups and contact support. If you are logged in, you can also see an overview of all your support cases.
Before you contact support, we recommend that you take a look at our documentation. You may find the answer there right away.
iGroups is a Danish platform for private groups that has been in use since 2001. Clubs, associations, families and companies get their own closed group with posts, events, conversations, files, photo albums, a forum, polls and member management – without ads and with data hosted in Europe.
No. A new group has a 14-day free trial with no limitations, and you do not need a payment card to get started. When the 14 days are up, you decide whether to continue with a subscription.
The price is 2.75 DKK per member per month, with no limits on files or logins. You can pay by card every month or for a year at a time by bank transfer. See pricing
If no payment has been set up when the trial ends, the group closes and the members can no longer use it. The content is kept: as the administrator you can open the group again by starting a subscription, or choose to delete the group and remove all members.
You can pay with Visa and Mastercard. Payments are handled securely by Stripe, and the amount is charged automatically every month.
Yes. If your club has no payment card, you can pay for a year at a time by bank transfer. Write to support with the form at the bottom of this page and we will set it up.
No. With one profile you can be a member of as many groups as you like – both on igroups.io and in the app. If you want to keep, say, private and work apart, you can create another profile with a different email.
Your name in a group starts out the same as on your profile, but it can differ from group to group – for example "Lotte Jensen – Tenor" in the choir. You change it on the group's front page: click the cog in the top right corner and edit your profile name for the group. In the app it is under "More" → "My group settings". Changing the name on the profile itself does not change your name in your groups.
Click "Forgot password?" on the login page, or go straight to reset password. You get an email with a link where you choose a new password. The new password works both on igroups.io and in the app.
For each group you choose whether you want an email every time something happens, one summary email each morning or no emails – and for which parts of the group, for example only new events. If you use the app, you can also get push notifications. Read more about email notifications
Open the group and choose "Leave group" in the group's menu. You can write a message to the administrator before you confirm. If you are the administrator yourself, you must first hand the role over to another member.
Choose "Delete group" in the group's menu and confirm. The group and all its content are deleted, and this cannot be undone. So consider handing the administrator role over instead if the group should carry on without you.
Log in on igroups.io, click your profile picture in the top right corner, choose "Edit profile" and click the delete link at the bottom of the page. The profile is deleted both on igroups.io and in the app. Read what is deleted
Find the member under "Members", click the three dots in the top right corner and choose "Reset password". The member gets an email with a link to choose a new password.
Go to "Members management" in the group's menu and click "Transfer admin role" at the top of the page. Choose the member who should take over. You lose your administrator rights straight away, but the new administrator can make you a co-admin.
You have to be logged in, to see your existing support tickets.
